Privacy Policy

Lawes Lawns respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to your personal information.

1. Who we are

Lawes Lawns is responsible for the personal information collected through this website and our contact and quote forms.

If you have any questions about how your personal information is used, you can contact us:

Lawes Lawns
Email: laweslawns@gmail.com
Telephone: 07887 792801
Address: 2A Penton Road , Twyford, United Kingdom, SO21

For data protection purposes, Lawes Lawns is the data controller of the personal information collected through this website.

2. What information we collect

When you contact us or request a quote through our website, we may collect:

• Your first name and last name
• Your email address
• Your telephone number
• Your address
• Information about the gardening, lawn care, landscaping or other work you would like us to carry out
• Any additional information you choose to provide in your enquiry

We only collect information that is relevant to dealing with your enquiry, providing our services and preparing a quote.

3. How we use your information

We use the information you provide to:

• Respond to enquiries and requests for information
• Contact you about your enquiry
• Understand the work you would like carried out
• Prepare and provide quotes
• Arrange and provide gardening and lawn care services
• Communicate with you about services you have requested
• Maintain appropriate business and customer records
• Meet any legal or regulatory obligations that apply to us

We will not use your personal information for unrelated purposes.

4. Our lawful basis for using your information

Under applicable UK data protection law, we must have a lawful basis for processing personal information.

When you contact us to enquire about our services, request a quote or arrange work, we generally process your information because it is necessary to take steps at your request before entering into a contract and, where applicable, to perform a contract with you.

We may also process certain information where this is necessary for us to comply with a legal obligation or where we have a legitimate interest in running and managing our business, provided that our interests do not override your rights and freedoms.

We will only use your personal information where we have an appropriate lawful basis for doing so.

5. Who we share your information with

We will not sell, rent or otherwise trade your personal information.

We may share your information with trusted third-party service providers where this is necessary to operate our website, manage enquiries or provide our services. These providers will only receive information that is necessary for the relevant purpose.

For example, information submitted through our website may be processed or stored by our website hosting provider, form provider, email provider or other technical service providers.

We may also disclose personal information where we are legally required to do so, or where disclosure is necessary to protect our rights, property or safety.

6. How we protect your information

We take reasonable steps to protect the personal information we hold from being lost, misused, accessed without authorisation, altered or disclosed improperly.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. How long we keep your information

We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected, including to deal with enquiries, provide services, maintain appropriate business records and meet legal or accounting requirements.

Customer and enquiry information will normally be retained for up to 6 years after the end of the relevant customer relationship, where required for legal or accounting purposes.

When information is no longer required, we will securely delete or otherwise dispose of it.

8. Cookies and website technologies

Our website may use cookies and similar technologies to ensure the website functions correctly and, where applicable, to understand how visitors use the website.

Some cookies may be necessary for the website to operate, while others may require your consent depending on what they are used for.

You can manage certain cookie preferences through the cookie controls provided on our website.

[This section should be updated once the website’s actual cookies, analytics and other tracking technologies have been confirmed.]

9. Your data protection rights

Depending on the circumstances, you have rights under applicable data protection law, including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information where there is no valid reason for us to continue processing it
• Ask us to restrict how we use your information in certain circumstances
• Object to certain uses of your personal information
• Request that certain information you have provided to us is transferred to you or another organisation, where the right to data portability applies

Where we process your information based on consent, you may also withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Some of these rights are subject to legal conditions and exceptions, so they may not apply in every situation.

To exercise your rights, please contact us using the details provided above.

10. How to complain

If you have concerns about the way we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

You can find information about making a complaint on the ICO’s website.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be made available on this website, with the date of the most recent update shown at the top of the policy.

12. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Lawes Lawns
Email: laweslawns@gmail.com
Telephone: 07887 792801
Address: 2A Penton Road , Twyford, United Kingdom, SO21