Terms & Conditions

These Terms & Conditions set out the terms on which Lawes Lawns provides gardening, lawn care, landscaping and related services.

By requesting a quote, booking a service or accepting our services, you agree to these Terms & Conditions.

1. About Lawes Lawns

Lawes Lawns provides gardening, lawn care, landscaping and related outdoor services to residential customers.

For questions about these Terms & Conditions, please contact us:

Lawes Lawns
Email: laweslawns@gmail.com
Telephone: 07887 792801

2. Quotes and estimates

All quotes are based on the information available to us at the time the quote is prepared.

Where appropriate, we may need to visit the property before providing a final quote.

Quotes will normally specify the work to be carried out and the agreed price.

Unless otherwise stated, a quote is valid for 30 days from the date it is provided.

A quote does not constitute a booking. Work will only be scheduled once the customer has accepted the quote and a date or other arrangement has been agreed.

If the scope of work changes after a quote has been accepted, we may provide a revised price. We will discuss any significant additional work or costs with you before carrying them out.

3. Booking and acceptance

A booking is confirmed once the customer has accepted the agreed work and Lawes Lawns has confirmed the booking.

The agreed service, price and any relevant requirements will be communicated to the customer before work begins.

We reserve the right to decline a request for work where the work is outside our services, cannot reasonably be carried out safely, or where other circumstances make it unsuitable for us to undertake.

4. Providing access to the property

The customer is responsible for providing reasonable access to the property and the areas where work is to be carried out.

Where access requires a key, gate code or other access arrangement, the customer must provide the necessary information before the scheduled appointment.

The customer should inform us in advance of any relevant access restrictions, parking restrictions or other circumstances that could affect our ability to carry out the work.

If we are unable to access the property because the required access has not been provided, this may result in the appointment being rearranged.

5. Customer responsibilities

Before work begins, customers should:

• Remove personal belongings, furniture, toys and other items from areas where work is to take place where reasonably possible
• Inform us about any known hazards or conditions on the property that could affect the work
• Inform us about any underground utilities, irrigation systems, drainage systems or other hidden features that may be relevant
• Ensure that pets and children are kept safely away from working areas
• Provide accurate information about the work requested

The customer remains responsible for informing Lawes Lawns of any known hazards that may not be reasonably visible or identifiable during an initial assessment.

6. Weather and working conditions

Gardening and landscaping work is dependent on weather and ground conditions.

We may need to postpone, shorten or rearrange work where weather or ground conditions make it unsafe or could result in damage to the customer’s property, lawn, plants, equipment or the quality of the work.

Where possible, we will provide reasonable notice if weather conditions require a change to an appointment.

There will normally be no additional charge for a weather-related rearrangement where the work has not yet commenced.

7. Services and reasonable care

Lawes Lawns will carry out agreed services with reasonable care and skill and in accordance with the agreed specification.

Some gardening and lawn-care outcomes depend on factors outside our control, including weather, soil conditions, existing plant health, previous maintenance, pests, disease and the condition of the property.

Where a particular result cannot reasonably be guaranteed, we will explain this to the customer where appropriate.

8. Plants, lawns and existing conditions

Lawes Lawns cannot be responsible for pre-existing damage, disease, poor soil conditions, structural problems, hidden defects or other conditions that were present before work began and could not reasonably have been identified.

Where existing plants, lawns, paving, fencing or other features are particularly fragile or damaged, we may recommend an alternative approach or advise that we cannot safely undertake the requested work.

9. Damage and property

We will take reasonable care when working at a customer’s property.

If accidental damage occurs as a result of our work, customers should inform us as soon as reasonably possible so that the matter can be assessed and an appropriate resolution can be discussed.

We will not be responsible for damage caused by pre-existing defects, concealed conditions, inaccurate information provided by the customer, or circumstances that could not reasonably have been identified before the work was undertaken.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for any other liability that cannot legally be excluded or limited.

10. Prices and payment

The price payable for the agreed work will be confirmed before the work begins, except where additional work has been agreed.

Payment must be made using the payment method and within the timeframe stated on the relevant invoice or booking confirmation.

Where additional work is requested by the customer, the additional cost will be agreed before the work is carried out wherever reasonably possible.

If an invoice remains unpaid after the agreed payment period, we may contact the customer to request payment.

11. Cancellation and rearrangement

Customers should provide as much notice as reasonably possible if they need to cancel or rearrange an appointment.

Where a cancellation occurs at short notice, we reserve the right to charge a reasonable cancellation fee where we have incurred costs or suffered a genuine loss as a result of the cancellation.

Any cancellation charge will be reasonable and proportionate to the loss actually incurred.

Nothing in these Terms & Conditions affects any statutory cancellation rights the customer may have under UK consumer law.

Where a customer has a statutory right to cancel a contract, that right will apply in accordance with the relevant legislation.

12. Statutory consumer rights

Nothing in these Terms & Conditions affects your legal rights as a consumer.

Services provided by Lawes Lawns will be carried out with reasonable care and skill and within a reasonable time where no specific timeframe has been agreed.

Where the service does not meet the requirements of applicable consumer law, customers may have legal remedies available to them.

These rights cannot be excluded or restricted by these Terms & Conditions.

13. Complaints and concerns

If you are unhappy with any aspect of our service, please contact us as soon as reasonably possible.

We will aim to understand the issue and, where appropriate, agree a reasonable solution.

Where there is an issue with completed work, we may need the opportunity to inspect the work before determining the appropriate resolution.

14. Photographs and marketing

Lawes Lawns may take photographs of completed work for its own records.

We will not use photographs that identify a customer’s private property for marketing purposes without appropriate permission.

Where we wish to use photographs of completed work for marketing, we will seek the customer’s permission where required.

15. Privacy and personal information

Personal information provided to Lawes Lawns will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains what personal information we collect, why we collect it, how we use it and your rights in relation to that information.

16. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.

The version applicable to a particular booking will generally be the version in place when the booking was agreed, unless a change is required by law or is otherwise agreed with the customer.

17. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales, subject to any rights a consumer may have under applicable law.

18. Contact

If you have any questions about these Terms & Conditions, please contact:

Lawes Lawns
Email: laweslawns@gmail.com
Telephone: 07887 792801